Our Customer Service Policies
We take the privacy of our customers very seriously. We do not collect credit card information at all. We do collect email addresses when customers contact us by making a purchase or requesting a newsletter. We also collect postal addresses when customers make purchases. We use this information to ship purchased items to our customers and to provide after sales service. We do not share the information nor do we sell it to others.
Customers of The Craftshops Mall will be able to pay for purchases using the PayPal secure system. Our website does not collect credit card numbers or passwords. Payments can be made securely in the PayPal system using either a PayPal account or a credit card.
The Craftshops Mall will ship your package within one business day of receiving payment for your order. You will receive a confirmation email when your package has been shipped. Delivery is expected to take between 3 and 7 business days within Australia. Delivery may take between 10 and 14 days to North America and Europe.
Postage and Handling
We offer free shipping on all purchases sent to addresses within Australia. We use Australia Post. We charge standard Australia Post parcel and large letter rate based upon the total weight of the items shipped for international orders.
The Craftshops Mall will accept returned goods, in as new condition and in their original packaging, for refund or replacement within 30 days of the date of shipment. Shipping and handling charges are not refundable. We recommend using insured parcel post for your return as The Craftshops Mall cannot accept responsibility for lost, misdirected, or damaged returns. Refunds will be processed within 3 business days of receipt of the package. Refunds will be paid back into the Paypal account used to make the original purchase. Email confirmation of your refund will be sent to the email address you provided. When returning items please email customer service using the link below to request a postal address for returns or use the return address printed on your package.